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  • Our Loyalty Scheme

Introducing The My Pets Supply Loyalty Program


We're excited to introduce My Pets Supplies rewards and loyalty program!


Now you can earn rewards when you shop online with us!


With My Pets Supplies loyalty and rewards program, you collect points which you can trade in for some great savings and rewards!


Ways you can earn:

Activity points
Order 1 points / £1 spent on our online store
Refer a friend 200 points for you and your friend providing a purchase is made, which converts to £10 each


Rewards You Can Earn

As you collect points, you'll become eligible to redeem them for rewards. Here are some of the rewards you can earn.


Voucher Reward points
£10 off 200
£20 off 300
£50 off 500

 

Vouchers are only eligible to be used on our online store against future purchases and have a 24 month expiry date.

How to Get Started

To get started, simply place an order! You can check your balance at any time by clicking the icon in the right corner of the screen.

How to Redeem Points For Rewards

Sign into account and click button in the bottom right corner of our website to bring up the Loyalty Launcher

You will have the option to choose any rewards that My Pets Supply have setup that you have enough points to get. If you do not have enough points for a reward, then you will be shown the number of points necessary to get the reward.

Once you click Get Reward, the reward will show in your discount list.

You can either 'copy it to their clipboard' and paste the discount code manually or click 'apply' to automatically apply it to your shopping cart.

Once completing the redemption process, you can access the discount code on the discount page within your account. You will also receive an email confirmation with your discount code.

Can you use more than one discount code on an order?

No. You can only use one discount code per-order.

You can, however, collect and store multiple discount codes inside of the loyalty account. When you're ready to use the discount codes you have saved, then codes will have to be used individually on separate orders.

Why are my discount codes not working?

Here are some of the most common reasons:

  • You are trying to place an order for less than the minimum order amount.

  • You are trying to place an order without a specific product in it (if the code was for a specific product)

  • You are trying to place an order without a product in a specific category (if the code was limited to products in that category )

  • You are trying to place an order when not logged in (discount codes issued by the loyalty scheme are only valid to the customer to which they were issued)

  • If you are using a free shipping discount and shipping total was already zero.

  • If you have already entered a discount code or has an automatic discount applied in the shopping cart (Our online store only allows one discount / promotion / code per checkout)

I have another question or query regarding this Loyalty scheme.

Please contact our customer services for further assistance.

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